Units 1 & 2, Tomlinson Road, Leyland, Preston, PR25 2DY, UK

Commercial Manager

Job Title:             Commercial Manager

Reports to:          Commercial Director

Location:             Office based at Expac (Preston) Ltd Commercial Centre, Unit 1, Centurion Court, Wheelton Lane, Leyland, Preston PR25 3UQ


Job Purpose:

Responsible for the growth and protection of existing and new accounts to maximise all opportunities; profitably developing each relationship with the purpose of delivering the required annual growth of sales and gross margin by account across the Expac portfolio.

Duties / Key Responsibilities:

Account management

  • Be the customer face of the business, managing all levels of commercial business activity for both existing and new customers
  • Use network to develop new business opportunities; managing the whole sales process from hunting prospective customers, finding a solution for their needs to onboarding them with Expac
  • Regularly meet with existing customers and ensure a high level of interaction and visibility
  • Keep up-to-date with customers market trends to ensure the customers’ business needs and opportunities are understood and met
  • Identify new opportunities for existing business within new and existing ranges to drive sustainable, profitable customer growth
  • Responsible for all negotiation and quotation submission (including T&C’s, Contractual Agreements and ways of working)
  • Lead and manage annual cost reviews for the given customer base
  • Work with Finance to forecast annual/quarterly/monthly sales value and volume budgets
  • Responsible for hosting customer visits and site tours
  • Ensure the correct touch points are in place between the businesses to develop and grow function to function relationships
  • Attend Exhibitions; representing and selling the expertise and capabilities of Expac. Seeking new opportunities for growth

Product Development

  • Manage NPD (new product development) externally with the client
  • Pull together NPD briefs for the briefing out product development internally
  • Working with the customer to review, advise & feedback on formulations, proposed packaging & ingredient claims
  • Manage internal costings & commercial offer to the client
  • Risk and issue management with the client
  • Management of conflicts to ensure team alignment and escalation to remove blockages as appropriate
  • Provide all of the same services for sister brands and brands owned by Expac
  • Manage EPD (existing product development) both internally and externally (eg projects that evolve products already in the market such as label changes, case configurations, formulation modifications)
  • As above with additional responsibilities of coordinating all internal activities; such as managing the project timelines, leading any project meetings and issuing project minutes
  • Provide all of the same services for sister brands and brands owned by Expac


  • Work with the Commercial Director in leading specified projects across the departments (i.e. process and ways of working improvements)

Key Skills:

  • ‘Hunter’ mentality, driven, hungry and proactive
  • Experience in working within contract manufacturing is essential
  • Experience within the Personal Care, Household and Pet Care industry
  • New product development and project management knowledge
  • People person: Confident communicator, presentation skills
  • Ability to work under pressure, prioritise workload, problem solve
  • Leadership skills: Roll-up sleeves approach
  • Diverse skillset and wide breadth of knowledge; Ability to join the dots
  • Experience of working with Brand Owners, Designers and coordinating between Packaging, Purchasing and Supply chain
  • Ability to use computerised information systems, input, retrieve and manage customer accounts
  • Knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook
  • Good verbal communication and good interpersonal skills at all levels of the business both internally and externally

To find out more or to apply for this role please email Sophie Wilson with your CV to s.wilson@expac.co.uk




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